Privacy Policy

Effective Date: January 15, 2026

Carbix Auto Detailing ("Carbix," "we," "us," or "our") operates https://www.carbixautodetailing.com (the "Site") and provides mobile auto detailing services.

1) Information We Collect

We may collect:

  • Contact information: name, phone number, email, address
  • Appointment and service details: vehicle type, requested services, notes
  • Payment-related information: payments are processed by third-party payment providers (we do not store full card numbers)
  • Website usage data: device/browser data, IP address, pages visited (via cookies/analytics)

2) How We Use Information

We use your information to:

  • Provide quotes, schedule and manage appointments, and deliver services
  • Send appointment confirmations, reminders, and service-related messages
  • Provide customer support and respond to inquiries
  • Improve our services, website, and communications
  • Comply with legal obligations and prevent fraud

3) Text Messaging (SMS) and Mobile Information

SMS Program Description:

Carbix Auto Detailing operates an SMS messaging program to communicate with customers who have voluntarily opted in. We send both promotional messages (special offers, discounts, seasonal promotions) and transactional messages (appointment confirmations, reminders, service updates, and customer support responses).

How to Opt In:

Users opt in by submitting their name and phone number through a consent-gated form on https://www.carbixautodetailing.com. The form includes a clearly visible, unchecked checkbox with the following language: "By checking this box I agree to receive promotional and transactional SMS messages from Carbix Auto Detailing. Message frequency varies. Reply STOP to unsubscribe. Msg & data rates may apply. Consent is not a condition of purchase." Submission is blocked unless the checkbox is checked. Consent is voluntary and is never required to purchase or receive services.

Message Frequency:

Message frequency varies (up to 4 messages per month).

Costs:

Message and data rates may apply depending on your mobile carrier plan.

How to Opt Out:

You can opt out at any time by replying STOP to any message. You will receive a one-time confirmation and no further messages will be sent. For help, reply HELP or contact us at carbixad@gmail.com.

NO MOBILE INFORMATION SHARING FOR MARKETING:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services — such as customer service, appointment scheduling, and messaging delivery providers — is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4) How We Share Information

We may share information with:

  • Service providers who help us operate (e.g., appointment scheduling, payment processing, messaging delivery, hosting/analytics)
  • Legal or regulatory authorities if required by law

We do not sell your personal information.

5) Cookies, Analytics and Session Recording

We use cookies and similar technologies to operate the Site and understand how it is used. You can control cookies through your browser settings. The tools we use are:

  • Google Analytics, Google Tag Manager and Google Ads — to measure traffic, understand which pages people visit, and measure the performance of our advertising.
  • Meta (Facebook) Pixel — to measure the performance of our advertising on Facebook and Instagram.
  • Microsoft Clarity — to understand how visitors use the Site. Clarity captures behavioral metrics and heatmaps, and creates session recordings: a reconstruction of your visit that includes pages viewed, clicks, scrolling and mouse movement. Clarity is configured to mask text you type into forms, so the information you enter into our contact form is not captured in these recordings. We use this only to find and fix problems with the Site and to improve it. This information is processed by Microsoft; see the Microsoft Privacy Statement for how Microsoft handles it.

You can opt out of this measurement at any time by enabling “Do Not Track” or a similar signal in your browser, by using your browser’s cookie controls, or by contacting us at the address in section 10 and asking us to stop.

6) Data Security and Retention

We take reasonable measures to protect information. No method of transmission or storage is 100% secure. We retain information as needed to provide services, comply with legal obligations, and resolve disputes.

7) Your Choices

  • You may request access, correction, or deletion of your personal information where applicable.
  • SMS: reply STOP to opt out; reply HELP for help.

8) Third-Party Links

Our Site may link to third-party services (e.g., booking or payment providers). Their privacy practices are governed by their own policies.

9) Changes to This Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new Effective Date.

10) Contact Us

Carbix Auto Detailing

Address: 3525 Siembre St, Bonita, California 91902

Phone: +1 (619) 748-3876

Email: carbixad@gmail.com