Privacy Policy
Effective Date: January 15, 2026
Carbix Auto Detailing ("Carbix," "we," "us," or "our") operates https://www.carbixautodetailing.com (the "Site") and provides mobile auto detailing services.
1) Information We Collect
We may collect:
- Contact information: name, phone number, email, address
- Appointment and service details: vehicle type, requested services, notes
- Payment-related information: payments are processed by third-party payment providers (we do not store full card numbers)
- Website usage data: device/browser data, IP address, pages visited (via cookies/analytics)
2) How We Use Information
We use your information to:
- Provide quotes, schedule and manage appointments, and deliver services
- Send appointment confirmations, reminders, and service-related messages
- Provide customer support and respond to inquiries
- Improve our services, website, and communications
- Comply with legal obligations and prevent fraud
3) Text Messaging (SMS) and Mobile Information
SMS Program Description:
Carbix Auto Detailing operates an SMS messaging program to communicate with customers who have voluntarily opted in. We send both promotional messages (special offers, discounts, seasonal promotions) and transactional messages (appointment confirmations, reminders, service updates, and customer support responses).
How to Opt In:
Users opt in by submitting their name and phone number through a consent-gated form on https://www.carbixautodetailing.com. The form includes a clearly visible, unchecked checkbox with the following language: "By checking this box I agree to receive promotional and transactional SMS messages from Carbix Auto Detailing. Message frequency varies. Reply STOP to unsubscribe. Msg & data rates may apply. Consent is not a condition of purchase." Submission is blocked unless the checkbox is checked. Consent is voluntary and is never required to purchase or receive services.
Message Frequency:
Message frequency varies (up to 4 messages per month).
Costs:
Message and data rates may apply depending on your mobile carrier plan.
How to Opt Out:
You can opt out at any time by replying STOP to any message. You will receive a one-time confirmation and no further messages will be sent. For help, reply HELP or contact us at carbixad@gmail.com.
NO MOBILE INFORMATION SHARING FOR MARKETING:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services — such as customer service, appointment scheduling, and messaging delivery providers — is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4) How We Share Information
We may share information with:
- Service providers who help us operate (e.g., appointment scheduling, payment processing, messaging delivery, hosting/analytics)
- Legal or regulatory authorities if required by law
We do not sell your personal information.
5) Cookies and Analytics
We may use cookies and similar technologies to operate the Site and understand usage. You can control cookies through your browser settings.
6) Data Security and Retention
We take reasonable measures to protect information. No method of transmission or storage is 100% secure. We retain information as needed to provide services, comply with legal obligations, and resolve disputes.
7) Your Choices
- You may request access, correction, or deletion of your personal information where applicable.
- SMS: reply STOP to opt out; reply HELP for help.
8) Third-Party Links
Our Site may link to third-party services (e.g., booking or payment providers). Their privacy practices are governed by their own policies.
9) Changes to This Policy
We may update this Policy from time to time. The updated version will be posted on this page with a new Effective Date.
10) Contact Us
Carbix Auto Detailing
Address: 475 Woodlawn Ave, Chula Vista, California 91910-4005
Phone: +1 (619) 748-3876
Email: carbixad@gmail.com